Shipping Policy
Last updated: June 10, 2026
We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below for full details on processing times, delivery options, and what to do if something goes wrong.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a shipment confirmation email with your tracking number once your order has shipped.
2. Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $4.99 (Free on orders over $50) |
| Expedited Shipping | 3–5 business days | $9.99 |
| Express Shipping | 1–2 business days | $19.99 |
Delivery times are estimates and may vary during peak seasons or due to carrier delays.
3. Free Shipping
We offer free standard shipping on all orders over $50 within the United States. The discount is applied automatically at checkout.
4. International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout.
- Estimated delivery: 10–21 business days depending on destination
- Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country
- We are not responsible for delays caused by customs clearance
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package through the carrier's website.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@yourstore.com.
6. Shipping Restrictions
We are unable to ship to P.O. Boxes for certain carrier services. If a P.O. Box address is provided for an ineligible shipping method, we will contact you to arrange an alternative delivery address.
7. Lost, Stolen, or Damaged Packages
We are not responsible for packages that are lost or stolen after confirmed delivery. However, if your package arrives damaged or you believe it was lost in transit, please contact us within 7 days of the expected delivery date:
- Email: support@yourstore.com
- Include your order number, a description of the issue, and photos if applicable
We will work with the carrier to resolve the issue and, where applicable, arrange a replacement or refund.
8. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at support@yourstore.com. We can only accommodate address changes before the order has shipped. Once shipped, we are unable to redirect packages.
9. Holiday Shipping
During peak holiday seasons (e.g., Black Friday, Christmas), processing and delivery times may be longer than usual. We recommend placing your order early to ensure timely delivery. We will communicate any expected delays via our website and email notifications.
10. Contact Us
If you have any questions about your shipment or our shipping policy, please reach out to us:
- Email: support@yourstore.com
