Return Policy

Last updated: June 10, 2026

1. Return Window

You have 30 days from the date you received your item to request a return.

2. Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item is in its original, unused condition
• Item is in its original packaging with all tags attached
• You have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Perishable goods (e.g., food, flowers)
• Intimate or sanitary goods
• Hazardous materials
• Sale or clearance items (unless defective)

4. How to Start a Return

To initiate a return, please follow these steps:

• Contact our support team at support@yourstore.com with your order number and reason for return.
• We will send you a return authorization and shipping instructions within 2 business days.
• Pack your item securely and ship it to the address provided.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@yourstore.com.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

9. Contact Us

If you have any questions about our return policy, please reach out to us:

• Email: support@yourstore.com